Privacy Policy

332 Wellington Road Pty Ltd ("we", "our" or "us") is committed to protecting your privacy and ensuring compliance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information.

1. Scope of this Policy

   This Privacy Policy applies to personal information we collect through the Senses Project, including:

   • our websites, platforms, and mobile applications;
   • interactions with customers, partners, contractors, and visitors; and
   • other business activities or services provided by us.

   By providing personal information to us, you consent to this Privacy Policy.

2. What Personal Information Do We Collect?

   The personal information we collect depends on your interactions with us. It may include:

   • Identity and Contact Information: Name, address, email, phone number, date of birth.
   • Financial Information: Bank details, payment information.
   • Technical Information: IP address, device ID, browsing history, and geo-location data when using our websites or Wi-Fi networks.
   • Other Information: Preferences, survey responses, or any other information provided to us directly or indirectly.

3. How We Collect Personal Information

   We collect personal information through:

   • Direct interactions (e.g., forms, surveys, or communications).
   • Indirect means, such as:
     • Our websites, platforms, and Wi-Fi networks;
     • Cookies, which track usage on our websites (see Section 7 for more details).
   • Third parties, including marketing agencies, contractors, or government entities.

   If you do not provide certain information, we may be unable to provide services or respond to your requests effectively.

4. Why We Collect, Use, and Disclose Personal Information

   We collect, use, and disclose your personal information for purposes including:

   • Providing and improving our products and services;
   • Managing business relationships and communications;
   • Responding to inquiries, complaints, or legal obligations;
   • Marketing, promotions, or surveys (where consent has been provided); and

   We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.

5. Disclosure of Personal Information

   We may disclose your personal information to:

   • Service providers who assist in our operations (e.g., IT, hosting, and marketing providers);
   • Legal, regulatory, or government authorities when required;
   • Third parties as part of business sales or transfers; and
   • Related entities, contractors, and consultants.

   Where possible, we ensure third parties comply with the Privacy Act and handle your personal information securely.

6. Do We Disclose Personal Information Outside Australia?

   We may disclose personal information to recipients located overseas (e.g., cloud hosting providers or service partners). The countries where such recipients are located may include Singapore, the United States, and India.

   We take reasonable steps to ensure your personal information is handled securely and in accordance with this Privacy Policy.

7. Cookies and Website Use

   We use cookies to enhance your website experience and monitor usage. Cookies collect information such as your IP address, browsing behaviour, and preferences. You can control or disable cookies via your browser settings; however, this may impact website functionality.

8. Security of Personal Information

   We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. Security measures include:

   • Restricted access controls;
   • Regular monitoring and updates to security systems.

   If personal information is no longer required, we will securely destroy or de-identify it.

9. Accessing and Correcting Your Personal Information

   You have the right to:

   • Access personal information we hold about you; and
   • Request corrections if it is inaccurate or incomplete.

   To request access or correction, contact us using the details below. We may require identity verification. If we are unable to comply with your request, we will explain why.

10. Direct Marketing Communications

    We may send you marketing communications about our services, promotions, or related opportunities. You can opt-out at any time by:

    • Using the “unsubscribe” link in electronic communications; or
    • Contacting us directly.

    Even if you opt-out, we may still contact you for transactional or legal purposes.

11. Complaints and Contact Details

    If you have a concern or complaint about how we handle your personal information, please contact us:

    • contact@sensesliving.com.au

12. Updates to This Policy

    We may update this Privacy Policy to reflect changes in our practices, legal obligations, or business operations. The most recent version will always be available on our website.